At Vijay Gems Goa, customer satisfaction is our priority. We strive to provide premium-quality jewelry and a seamless shopping experience. Please read our Refund & Return Policy carefully before making a purchase.
Return Eligibility
- Products may be eligible for return or exchange within the specified return period after delivery.
- Items must be unused, undamaged, and returned in their original packaging along with the invoice or proof of purchase.
- Customized, personalized, or special-order jewelry items are generally non-returnable and non-refundable.
- We offer 2 days return, if the product is damaged or defective.
- Exchange/Replacement deliveries will be done within 5-7 business days.
- Approved refund will be credited to the original payment method within 7-10 Business days.
Refund Process
- Once the returned product is received and inspected, eligible refunds will be processed.
- Refunds will be initiated through the original payment method used during purchase.
- Processing time for refunds may vary depending on banks or payment providers.
Exchange Policy
- Exchange requests are subject to product availability.
- Products damaged due to improper handling or wear may not qualify for exchange or refund.
Non-Refundable Items
The following items are generally non-refundable:
- Customized or engraved jewelry
- Clearance or sale products
- Products damaged after delivery due to misuse or improper care
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us immediately with product images and order details for assistance.
Shipping Charges
Shipping or delivery charges may be non-refundable unless the return is due to an error from our side.
Policy Updates
Vijay Gems Goa reserves the right to modify or update this Refund Policy at any time without prior notice.
Contact Us
For refund, return, or exchange-related queries, feel free to contact us:
📍 Vijay Gems Goa
📞 +91-9960195500
📧 tailor9960195500@gmail.com